Privacy Policy

Clevoni Homes provides managed property accommodation in Liverpool for professional contractors, corporate teams and long stay guests. Our registered business address is: Liverpool, UK You can contact us at: Email: stay@clevonihomes.co.uk Phone: 03301331740

We collect the following personal data: • Full name • Contact details (email, phone number, address) • Employment or company information (for corporate bookings) • Identification documents (passport, driving licence) for right to rent verification • Tenancy history and references • Financial information (for rental affordability checks and payment processing) • Emergency contact details • Special category data (only if voluntarily disclosed or required for safeguarding)

We use your data to: • Provide you with property management and accommodation services • Communicate with you before, during and after your stay • Comply with legal and regulatory obligations (including right to rent checks) • Carry out reference and background checks • Manage payments, deposits and maintenance requests • Process bookings and payments through our secure payment provider, Stripe • Support safeguarding and well being where necessary • Send service-related updates and, where you have consented, marketing communications

We process your data under the following lawful bases: • Contract, to deliver our property services to you • Legal obligation, to meet our legal responsibilities (e.g., right to rent checks) • Legitimate interest, for the efficient management of our properties and fraud prevention • Consent, where you have given us permission (e.g., to receive updates or share details with third parties)

We may share your information with: • Landlords or property owners we manage on behalf of • Maintenance contractors or service providers • Local authorities or support agencies (where required) • Legal or regulatory bodies (if required by law) • Referencing and background check agencies • Stripe, our payment processing provider, which handles card payments and deposit pre-authorisations in accordance with their own privacy policy We will never sell your data to third parties.

All card payments and security deposit pre-authorisations are processed securely by Stripe. When you make a payment: • Your card details are encrypted and processed directly by Stripe; we do not store full card numbers on our servers • Stripe may collect your IP address, device information and billing address for fraud prevention and compliance • Stripe's use of your data is governed by their privacy policy at stripe.com/privacy • We retain transaction records (amount, date, reference) for accounting, tax and dispute-resolution purposes For automated charges (e.g., fines for policy breaches or damage recovery), we will notify you in advance and charge the card details held securely by Stripe.

We retain your personal data only for as long as necessary: • Booking and tenancy records: 6 years (for tax, accounting and legal purposes) • Identity verification documents: 1 year after the end of your stay (or as required by right to rent legislation) • Payment records: 6 years • Marketing consent and preferences: until you withdraw consent After the retention period, your data is securely deleted or anonymised.

Our website uses essential cookies to enable booking functionality and maintain your session. We may also use analytics cookies to understand how visitors use our site and improve our services. You can manage cookie preferences through your browser settings. For full details on the cookies we use and how to manage them, please see our Cookies Policy.

Under UK GDPR and the Data Protection Act 2018, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request erasure of your data (subject to legal retention requirements) • Restrict or object to processing in certain circumstances • Data portability, receive your data in a structured, machine readable format • Withdraw consent at any time (where processing is based on consent) To exercise any of these rights, please contact us at stay@clevonihomes.co.uk. We will respond within one month.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of data in transit, access controls, and regular security reviews of our systems and third-party providers.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will note the effective date at the top of the notice.

If you have any questions about this privacy policy or how we handle your data, please contact us: Email: stay@clevonihomes.co.uk Phone: 03301331740 Address: Liverpool, UK