Frequently asked questions
If anything isn't covered here, get in touch and we'll respond within 24 hours.
Can you bill my company directly?
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Yes. We issue bills addressed to your company and accept bank transfer or company card.
What is the minimum stay?
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Most stays start at 3 nights, with strong preference for weekly and monthly bookings. Long-stay rates are available for 14+ and 28+ night placements.
How does check-in work?
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Secure 24/7 self check in via lockbox. Arrival instructions are sent the day before; there is no front desk or queue, so late or early arrivals are no problem.
Is the Wi-Fi suitable for remote work and video calls?
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Yes. Every property has fast unlimited fibre broadband, suitable for video conferencing, screen sharing and large file transfers.
Are the homes suitable for a full team staying together?
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Yes. Each property is let on a whole-house basis to a single party. Bedrooms, bathrooms and living spaces are configured for project teams, not shared between groups.
What is the cancellation policy?
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Flexible terms shaped around your project. Standard policy allows free changes up to 7 days before arrival; bespoke terms can be agreed for longer corporate contracts.
Are pets allowed? Is smoking permitted?
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No smoking or vaping anywhere on the property. No pets. Assistance animals welcome by prior approval.
Do you provide a quiet environment suitable for executives?
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Yes. Our homes are in quiet residential locations and are never used for short stay leisure, parties or stag/hen bookings.
What cleaning products do you use?
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All cleaning products are plant-based, vegan, and environmentally friendly, natural, non-toxic formulations with no harsh chemicals.